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Information for Non-EU-Customers

 

Dear International Customer,

thank you for visiting our website. The following is guidance for shipping to Non-EU countries.  Non-EU countries are exempt from paying the 19% VAT (sales tax) in Germany. However, in accordance with the legislation in your country, you may be liable to pay import and customs duty. (Please visit your customs declaration website.)

The price on all of our products are stated in Euros which includes a 19% VAT (sales tax). International shipments to Non-EU countries will exclude the VAT on the billing statement.

 

Sample: Total invoice amount for Non-EU-Customers - Click to enlarge

Sample: Total invoice amount for Non-EU-Customers - Click to enlarge

 

Your valuable items will be insured and sent with Federal Express (International Priority) or UPS. The rates for shipping to various countries are listed on our website

Important Shipping Information for customers from the United States:

Orders from US customers will be handled and shipped within the United States of America. Packages are shipped out by our US branch office in California directly to the customer.

 

For processing online secure payments we accept the following:

Paypal

or

Prepayment through bank wire transfer.

If you have any further questions, please do not hesitate to contact us by using our contact form, eMail or phone.

 


 

Responsibility mark for shipments to Switzerland

 

We also welcome customers from Switzerland. When it comes to orders with a Swiss delivery address, we properly take care of the customs declaration and ship via FedEx International Express (delivery with 1 - 2 business days). Moreover, our responsibility mark - which is required for importing into Switzerland - is registered at the Central Office for Precious Metals Control in Berne. The respective piece is stamped with our mark. Thus, we bear responsibility for the stated alloy and guarantee that the respective piece of jewelry originates from our company. Importing jewelry into Switzerland is therefore possible without any problems. Our customers may rely on a smooth processing without issues when it comes to crossing the border.

 

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